TrueTime Voice gives your agency an AI care team — Sophia and Jake — that answers the phone 24/7, makes every welcome, reminder and check-in call, and knows exactly when to bring in a human.
Two home-health calls — a reminder where a medication question gets escalated, and a 2am-style urgent call — and a hospice welcome call where a family learns they can always get help. All voices except the humans are the product.
Who you'll hear: Sophia & Jake — the TrueTime AI · "Margaret," "David & Maggie," and the Eleanor family — simulated patients & families (no real patients, no real PHI) · the on-call clinician — a real human.
Patient: Hello?
Sophia: Hello! This is Sophia calling from TrueTime Home Health — may I ask, am I speaking with Margaret?
Patient: Yes, this is Margaret.
Sophia: Thank you, Margaret. I'm just calling to remind you that Nurse Patterson from TrueTime Home Health will be visiting you tomorrow at 10:00 AM. Does that time still work for you, and is there anything you'd like to ask before the visit?
Patient: Oh yes, dear, that time works just fine. But before you go — I did have a question. Should I keep taking my water pill before the visit, or skip it?
Sophia: That's a great question, Margaret. Let me bring in my colleague Jake, who handles the clinical side. One moment.
Jake: Hi Margaret, this is Jake — happy to help with your question. That's exactly the kind of thing our on-call clinician should answer for you right now. Let me bring them onto the call.
Patient: Oh, thank you, dear. I'll hold.
Jake: Connecting you now — one moment, Margaret.
On-call clinician (human): Hello?
Jake: Hi, this is Jake with TrueTime — warm handoff for you. Margaret is on the line; she's asking whether to take her water pill before tomorrow's 10 AM visit with Nurse Patterson. Margaret, you're in wonderful hands. Take care!
— recording ends as the clinician takes over; the patient-clinician conversation stays private —
Sophia: Thank you for calling TrueTime Health! This is Sophia.
Son: Hi, I'm calling about my mom. She's not doing well tonight — she keeps vomiting and can't keep anything down. I don't know what to do. Please help.
Sophia: I'm so sorry your mom is feeling this way. I want to make sure you get help as quickly as possible. May I get your name, please?
Son: David.
Sophia: Thank you, David. And what's the best callback number for you, in case we get disconnected?
Son: It's nine four five, three zero zero, five nine eight zero.
Sophia: Just to confirm, your callback number is 945-300-5980. And your mom's name?
Son: Maggie.
Sophia: Thank you, David. I'm going to get our on-call nurse for you right away. Please hold on just a moment.
— soft hold music while Sophia dials the on-call nurse —
Sophia: I'm so sorry, David — our on-call nurse isn't picking up this moment. Let me take a message and make sure the team calls you back very soon, marked urgent. I have your name as David, your callback number as 945-300-5980, and your mom's name is Maggie... And if she gets worse or it becomes an emergency, please call 9-1-1 right away. If you don't hear from anyone within the next 15 minutes, please call us back. I hope Maggie feels better soon.
Son: Thank you, Sophia.
Sophia: You're very welcome, David. We'll make sure someone reaches out to you right away. Take care.
Sophia: Hello — this is Sophia, calling from TrueTime Hospice. I'm calling for the family of Daniel Eleanor — have I reached the right number?
Son: Yes — this is David, his son.
Sophia: Thank you so much, David. I want to warmly welcome you and your dad to our care after his admission yesterday. The most important thing to know is this: our line is answered twenty-four hours a day, every day. If anything worries you about your dad — at any hour — call us first. A nurse is always available. How does that feel to hear?
Son: Okay. That's good to know.
Sophia: Thank you, David. And Nurse Alvarez will visit tomorrow at 11 AM for your dad's first regular visit. Does that time still work for you?
Son: Yes, that works. Actually — one question. They left a small kit of medicines in the refrigerator. If Dad has pain tonight, can I give him something from it?
Sophia: I'm so glad you asked, David. That kit is there exactly for moments like this — and the right way to use it is something the nurse will walk you through personally. If your dad has any pain tonight, please call this line first. A nurse will answer, any hour, and guide you step by step. And Nurse Alvarez will go through the whole kit with you at tomorrow's visit. Does that feel okay?
Son: It does. Thank you, Sophia.
Sophia: Welcome to the family, David. We're here all night. Goodbye.
Your nurses became nurses to care for patients, not to chase voicemails. TrueTime Voice takes the calls so your team takes the visits.
Sophia answers every call to your line — warm, unhurried, never a phone tree. She takes a clear message (name, callback number, reason) and your team is alerted instantly. Emergencies are told to call 911, every time.
Every new admission gets a warm welcome: what to expect at the first visit, contact confirmation, and reassurance — the touch that sets your patient-satisfaction scores for the whole episode.
Appointment reminders, between-visit check-ins, and post-discharge follow-ups — placed on time, in a voice patients genuinely enjoy, with reschedules and concerns routed straight to your team.
Set a call for 3pm Tuesday and it happens at 3pm Tuesday. Calling rules — quiet hours, opt-outs, retry limits — are re-checked at the moment of dialing, automatically.
The moment a caller asks for a person — or just sounds unhappy — Sophia says "let me get someone right now," briefs your on-call staff on who's calling and why, and connects them. A warm handoff, not a dropped ball.
Automation rate, escalations, cost per call, peak concurrency, patient sentiment — split between patient calls and internal ones. The numbers your board asks for, live.
See the transcript of a call in progress, seconds behind real time — and end it with one click if you ever need to. Every completed call is scored for quality and compliance.
Every call is scored; every issue becomes a proposed script improvement you approve in one click. Your phone line learns — under your control, never on its own.
No code, no flowcharts. Write what Sophia should say the way you'd brief a new hire — she takes it from there. A built-in copilot helps you draft and tighten scripts.
Most phone AI is one bot reading a script. TrueTime Voice is a coordinated team — and patients can hear the difference.
The warm front door of your agency. Sophia greets, reminds, welcomes, checks in, and takes messages — patient, unrushed, and genuinely kind. She never gives medical advice and never lets a question go unanswered: she hands it to Jake, or gets a human.
When a patient asks something clinical mid-call — medications, visit prep, warning signs — Sophia hands the call to Jake in the same conversation. He answers what's safe and standard, and flags everything else to your nurses. Guardrails first, always.
Write your call scripts in plain English — welcome, reminder, check-in, discharge — or start from ours. You approve every word before it's ever spoken.
She answers your line and makes your outbound calls the same day. Quiet hours, opt-out lists and retry limits are enforced automatically on every single dial.
Watch calls live, read the scores, approve improvements with one click. Escalations ring your on-call staff. A kill switch stops everything instantly — mid-call included.
Healthcare phone AI has to be boring about exactly one thing: safety. This is that thing.
Conversations live only in BAA-covered systems. Notifications that leave the boundary are scrubbed automatically — no patient data in emails, ever.
Patient calls only happen 8am–9pm in the patient's own timezone. The do-not-call list is absolute, and repeat dialing is capped per day.
Any mention of an emergency and the guidance is immediate and unambiguous: hang up and call 911. That rule overrides everything — including the sales pitch.
Every call, every script change, every escalation is logged to a tamper-evident audit trail. Every call can be replayed and scored.
No script goes live without a human's one-click approval. AI never modifies its own behavior toward patients unattended.
One button halts the entire system — future calls blocked and live calls ended, immediately. Command stays with you.
The number below is answered by Sophia herself, right now. Ask her anything — try to stump her, interrupt her, ask for a human. That's the product.
TrueTime